Privacy Policy: How We Collect and Protect Your Data
Updated: 13 September 2026
This Privacy Policy explains how Outback Luck ("we", "us", "our"), accessible at outbackluck.com, collects, uses, discloses and protects personal information of visitors and account holders. It applies to all users of our website and services in Australia.
1. Information We Collect
We may collect the following categories of personal information:
- Identity and verification data: full name, date of birth, residential address, government-issued identification documents, and photographs, collected to complete Applicable Customer Identification Procedures (ACIP) and to verify that no user is under 18 years of age.
- Contact data: email address, phone number, and postal address.
- Account data: username, password, account preferences, and self-exclusion status.
- Financial data: payment method details, transaction history, and deposit/withdrawal records, collected and retained in accordance with our AML/CTF obligations to AUSTRAC.
- Technical data: IP address, device information, browser type, and log data collected through cookies and similar technologies.
- Communications data: records of correspondence with our support team, including content submitted via email or chat.
2. Legal Basis for Processing
We process personal information on the following bases:
- Legal obligation: to comply with age verification requirements, AUSTRAC registration and AML/CTF program obligations, and checks against the National Self-Exclusion Register.
- Contractual necessity: to create and administer your account and provide the services you request.
- Consent: for optional cookies, marketing communications, and other non-essential processing, which you may withdraw at any time.
- Legitimate interests: to maintain the security, integrity, and proper functioning of our services, and to prevent fraud.
3. How We Use Your Information
We use personal information to: verify your identity and age before permitting account creation; comply with Applicable Customer Identification Procedures and AML/CTF requirements; check eligibility against self-exclusion registers; process transactions; respond to enquiries; maintain account security; and meet our reporting obligations to regulators, including AUSTRAC.
4. Disclosure of Information
We may disclose personal information to:
- Regulators and authorities, including AUSTRAC, and relevant state and territory gambling regulators, where required by law.
- Identity verification and payment processing providers acting on our behalf.
- Law enforcement agencies, where legally compelled.
- Professional advisers, where necessary for legal or compliance purposes.
We do not sell personal information to third parties. We do not use blockchain technology, digital currencies, or cryptocurrency in connection with any payment or verification process, and no personal information is processed through such systems.
5. Cookies and Tracking
We use cookies and similar technologies to operate the website, remember your preferences, maintain session security, and support age and identity verification functions. Where cookies are not strictly necessary for the operation of the service, we will request your consent before placing them. You can manage or withdraw cookie consent through your browser settings at any time; disabling certain cookies may affect site functionality.
6. Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, including secure storage of identification and financial records collected under our AML/CTF program.
7. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, where we are not required to retain it for legal or regulatory purposes.
- Object to or restrict certain processing.
- Withdraw consent for optional processing, such as marketing.
- Lodge a complaint with a relevant regulatory authority if you believe your information has been mishandled.
To exercise any of these rights, contact us using the details in Section 9. We may need to verify your identity before processing your request, consistent with our ACIP obligations.
8. Age Restrictions
Our services are not available to individuals under 18 years of age. We do not knowingly collect personal information from minors. Age verification is performed as part of account creation to prevent under-age access.
9. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page indicates when it was last updated. Continued use of Outback Luck after changes take effect constitutes acceptance of the revised policy.